Travelocity’s most recent poll of over 2,000 North Americans revealed that despite the troubles faced by the hotel industry in 2009, the vast majority of travelers felt service was the same or better than the year prior.
69 percent of respondents felt service was “about the same” in 2009 compared to 2008, while 23 percent felt service levels had improved. Topping the list of ways service had improved was shorter lines, more free amenities, and improvement in room cleanliness. Just eight percent felt service was worse.
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