Bereavement Fares: The Best Airlines For Compassion Fares

Very informative. Definitely useful details to consider. Thank You very much.

Wait a minute. Be careful of the Northwest Airlines bereavement fare.

Two days ago I booked a bereavement fare for my wife from Seattle to Detroit. Her brother had died. At the time of booking, we were told the only restriction was that it the trip had to be completed in 60 days. The fare was 575.20.

I wasn't sure how long she would have to be there, but the man selling the ticket told me, "You don't need to worry about that. The return fare can be changed without a penalty." I thought that was great.

When she arrived in Detroit, she found that it would not be necessary for her to stay as long as she thought, so she called Northwest, and asked to make the return flight for the day after the funeral. The agent told her that there would be a $760 charge to make the change.

We were incredulous. Now we were told that although there is no reservation change penalty if the fare is available on the particular return flight you want, if the few which were allotted, are full, even though the flight may be half empty, they can turn the screws on you. It is like their one page advertisements about getting cheap fares they only make a tiny few seats available.

They looked at what was available, and while she wanted any Sunday flight, the first one available out of Detroit was on Thursday. This may give you an idea about how many seats they allocate, unless people are dropping like flies in Seattle and Detroit.

My wife then called me and told me the situation. Initially, I didn't believe her, so I called Northwest Airlines since I had made the reservation and recall the ticketing conversation. It was true.

I didn't get angry, although I think I would have be justified, and I believe the person with whom I was speaking was sympathetic, but he was unable to do anything. He then put me through to customer relations.

I got the same story from the woman in customer relations. She put me on hold, and when she came back on the line she told me that she found a flight on Wednesday to which she could change the ticket. This meant that in order to save the rebooking charge to an earlier flight my wife would have to stay an additional three days.

I told that woman that was not reasonable, but again, I felt that we were not being treated well by Northwest Airlines. I told her that if we had been told the seats are rare like hen's teeth, we would have paid the 835 dollars in the first place and paid a 50 dollar rebooking fee. At least this would have been less than 900 dollars, rather than the 1,335 dollars it is now going to cost us. She was understanding of my being upset, and said she was sorry, but there was nothing she could do. She said that the best that she could do would be to give us a 75 dollar electronic voucher from Northwest Airlines, which I guess they give to distressed customers. I took the voucher number.

Now after what I would consider an ethically challenged situation caused by Northwest Airlines, I went to their web site. I sucked it up, and decided that we really didn't have any choice, but at least I would apply the 75 dollar voucher. However.................the web site didn't give me any way to apply it; only allowing me to put in the VISA card number, so I again got on the phone to Northwest Airlines, and asked for help with there web site.

When I explained the situation, the man at Northwest Airlines said......."Vouchers are only good on new reservations. Not rebooking. That is why it won't give you the opportunity." I guess that Northwest Airlines wanted to rub a little salt in the wound.

I think we have really been taken advantage of, at a time when we were looking for a little support. If you have read this far, you will know to be a little skeptical at the benevolence of the airline, while you might get a good deal if you happen to hit the right flight with enough seats for a bereavement fare, you want to remember this caveat, that you can't make the changes which they imply are so easy for you.

Northwest only offers a discounted airfare if an immediate relative has passed away. To confirm they request the funeral home information. They no longer offer a discount for a medical emergency.

Does anyone know who does? I am trying desparately to get to Tampa, Fl from Detroit. My newborn nephew (only 1 week old) is very ill and in Children's Hospital. Any information would be appreciated.

Thank you.

To J.F. Kadelec -

Submit your problem to The Fixer at the Chicago Sun Times. Her name is Stephanie Zimmerman and she puts out a few columns a week. She is great at contacting companies and has helped many people receive money back for different situations.

szimmermann@suntimes.com

Good luck!

I just got off the phone with NOrthwest. I called because I just didn't have the energy to wade through an online reservation, I could leave from either of two airports, and arrive at either of two. I am going from the East Coast to the midwest because my mother is very ill and I am leaving in three days, which I mentioned only because I was assuming that I would be charged the going rate plus the 20.00 per ticket for NOT going online, and I was just blathering on a bit about that being OK because I just wanted someone to figure it all out for me. The customer service rep (her name was Frankie" offered a medical emergency fare (all she requested was my mother's name and the hospital and phone number). She accomodated my special seat request (toward the front, a little claustrophobic and that helps). Also connected me to a reservationist for a car, at a discount as well. Return trip booked, but date can be changed. She was so pleasant to deal with, and helpful.

I've only flown Northwest one other time, it was fine (though the first leg was cancelled but I got on another flight so it worked out OK). Travelling is tough now, and people seem to really take it out on the airline staff, which is unfortunate. I'm sure most of them would rather be pleasant, but demanding passengers must take a toll.

Here is a link to Air Canada's policy.

http://www.aircanada.com/en/travelinfo/before/bereavement.html

I found out last night (thursday) that my Aunt died suddenly. The funeral is coming up this Sunday, I live in Seatle, the funeral is in Chicago. Cheapest flight to get there was 733.20, with no bereavement rate available. I tried 4 airlines (AA, Continental, Jetblue, & Southwest) all with similar results. I threw my hands up in the air in frustration.

People this is a funeral, something that comes up unexpected and the screws are being turned into those who are grieving. I don't have the money, my husband has been unemployed for over a year, my son laidoff for 4 months now, our savings is drained to nothing and I can't even get to my aunt's funeral to say goodbye and console and be consoled by my family members.

This is some world we live in nowadays.....

What is the cheapest fare from new york to manila philippines at present?
my brother has to attend the funeral of his mother in-law with travel period between monday to sunday next week.
how easy is it to avail of bereavement fares?

All airlines differ in their prices for bereavement fares, and usually you are to pay full price up front and then submit the "evidence" of the death in the family (because a lot of people take advantage of the lower fare) to get a refund.

When you call the airlines, inform them that there is an imminent death in the family and you would like the bereavement fare.

To get this discounted fare most airlines will ask for:
* The name of the deceased (or soon to be)
* Your relationship to that person
* The name, address and phone number funeral home (when you are submitting for a refund after completing air travel)
* Date of the service (when you are submitting for a refund after completing air travel)
* A copy of the death certificate (when you are submitting for a refund after completing air travel)

Please note that with most airlines you are only eligible for this fare if you are a parent, grandparent (including step-parent and in-laws), spouse, child, aunt/uncle, sibling (including step-siblings/in-laws), and niece/nephew. Most airlines (but not all) also include same sex domestic partners and legal guardians as eligible family members.

Most airlines that offer bereavement fares will waive last minute restrictions and allow you to book using your frequent flyer miles as long as there is frequent flyer space available for the flights, and provided you give the airline the information outlined above.

Sometimes you may not be able to get all of the above details before you travel. Hold onto receipts, boarding passes, and obtain a copy of the death certificate and provide the details mentioned above. Submit these items to the airline as soon as possible after you have completed travel (many airlines have time limits for obtaining refunds). Keep a photocopy of the items that you have given to the airline. This is essential in obtaining your refund for the value of the discount after completion of travel.

Not all airlines provide bereavement fares. Again, bereavement fares are not always the least expensive option out there, but quite often they are. If you are applying for a refund after completing your travel, do make sure that the airline you are using does offer a bereavement fare prior to travel. Bereavement fares exist to offer you travel options for when you need to travel at the last minute because of imminent death or a death in the family.

My husband and I were on vacation in the Bahamas when a family member suddenly passed away. I called Continental Airlines on the telephone and made reservations with them to get back to the states. They made my reservation, informed me about the "bereavement refund" and took my credit card. When we got to the airport, we found that we were put on a Delta flight. After the funeral, I got the proper paperwork (death cert., funeral home info., etc) and presented it to Continental for my refund. Well, to make a long story short, 8 months later and at least 30 telephone calls and 30 e-mails, we were informed that we do not qualify, since we DID NOT FLY on Continental Air! We did not ask to be put on Delta and funny how Continental took our money! I vow never to fly Continental or Delta, since they seem to work together!

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