Just a week after Zoom Airlines abruptly shut down, the Canadian government announced Flight Rights Canada, an effort to better inform passengers of their air travel rights. Here are just a few highlights of the passenger rights policy:

Passengers have the right to take the flight they paid for.
If the plane is overbooked or cancelled, the airline must find the passenger a seat on another flight operated by that airline; buy the passenger a seat on another carrier with whom it has a mutual interline traffic agreement; or refund the unused portion of the passenger's ticket.

Passengers have the right to punctuality.
Depending on the length of the delay, the airline is required to provide the passenger with a meal voucher; pay for an overnight stay at a hotel and airport transfers; or provide drinks, snacks and the opportunity to disembark if the passenger has already boarded the aircraft.

Passengers have a right to retrieve their luggage quickly.
If the luggage does not arrive on the same flight as the passenger, the airline will deliver the luggage to the passenger as soon as possible and will provide the passenger with an over-night kit as required.